Birdeye Alternatives 2026: 5 Options, 2 Free
Birdeye alternatives: Google Business Profile, Trustpilot, Podium, GatherUp and 1 more. Prices and licenses checked October 22, 2026.
•2 min read•Customer Support & Help Desk
Verdict:Birdeye is a reputation platform: it gathers reviews, pushes them across listings and reports on them, usually for a business with several locations. Leave it when you need fewer locations, a lighter tool or a cheaper workflow, and keep it when multi-location reporting is the reason you bought it. Google Business Profile is the free starting point for one or a few places. You manage listing details and reply to reviews there, and the trade-off is that you lose the campaign and cross-platform reporting. Trustpilot has a free plan and suits a brand that wants one public review page that customers trust, not a dashboard of many listings. Podium is the most direct swap if texting matters: it covers review requests and messaging for local businesses, so you consolidate two jobs into one tool. GatherUp keeps review requests and listing management but drops the wider analytics, which is a fair trade for a small operator. Sprout Social is a different kind of substitute. It is a paid social suite with reviews and inboxes, the right pick when your marketing team already lives in social tools and your review volume is modest. Map your locations and your reporting needs first, then choose the cheapest option that covers both.
Quick comparison
| Tool | Price | Platforms | Best for | Tested |
|---|---|---|---|---|
| Google Business Profile | Free (Free to create and list a business; includes replying to customer reviews) | Web browser | One or a few locations on Google | Docs only |
| Trustpilot | Free (50 review invitations per month, claimed company profile, a small selection of tools); paid from $99 per month per domain, billed annually (Starter) | Web browser | A single public review page | Docs only |
| Podium | See pricing page | Web browser | Texting and reviews in one place | Docs only |
| GatherUp | Paid from $99 per month per location, billed monthly (Small Business) | Web browser | Review requests without analytics overhead | Docs only |
| Sprout Social | Paid from $79 per seat/month, billed annually ($99 billed monthly), Essentials | Web | Social publishing plus reviews | Docs only |
Independent comparison. Paid placements are labelled separately; editorial links earn no affiliate commissions. Learn more.
Good fit if
- Your business has one Google listing (Google Business Profile is the pick)
- You want reviews on a public site (Trustpilot is the pick)
- You want texting and reviews in one tool (Podium is the pick)
- Your marketing team already runs social (Sprout Social is the pick)
Not ideal if
- You rely on Birdeye features or integrations that these tools do not replicate
Birdeye today: See pricing page (Birdeye pricing, checked 2026-10-22).
Why people look for Birdeye alternatives
Birdeye's pricing page shows no prices and no named plans. You fill in a form with business email, company and location count (the brackets run from 1-3 up to 1000+) to get a quote, so cost cannot be compared before talking to sales. The page sells 'one platform, one contract' and says customers pay only for what they deploy at their locations, which means the bill scales with how many locations you run.
Google Business Profile
Compared with Birdeye: Free listing and reply tools for Google reviews. Birdeye's multi-location reporting and review campaigns are missing, so this suits one or a few locations rather than large portfolios.
Price: Free (Free to create and list a business; includes replying to customer reviews) (Google Business Profile pricing, checked 2026-10-22).
Platforms and license: Web browser. Proprietary (free service).
Best for: One or a few locations on Google.
Trustpilot
Compared with Birdeye: Public review collection with a free plan. Birdeye tracks reputation across many platforms; Trustpilot gives you one trusted review destination with no location-level dashboards.
Price: Free (50 review invitations per month, claimed company profile, a small selection of tools); paid from $99 per month per domain, billed annually (Starter) (Trustpilot pricing, checked 2026-10-22).
Platforms and license: Web browser. Proprietary SaaS.
Best for: A single public review page.
Worth knowing: Plus is from $319 and Premium from $799 per month per domain billed annually. Enterprise is quote-based.
Podium
Compared with Birdeye: Paid messaging-plus-reviews suite for local businesses that overlaps Birdeye on review requests. Pick it when you want texting in the same tool; Birdeye is the stronger choice for listing and review analytics.
Price: See pricing page (Podium pricing, checked 2026-10-22).
Platforms and license: Web browser. Proprietary SaaS.
Best for: Texting and reviews in one place.
GatherUp
Compared with Birdeye: Paid review generation and listing management for local businesses. It covers the core review requests Birdeye offers without the wider reputation analytics, so pick it when the job is simpler.
Price: Paid from $99 per month per location, billed monthly (Small Business) (GatherUp pricing, checked 2026-10-22).
Platforms and license: Web browser. Proprietary SaaS.
Best for: Review requests without analytics overhead.
Worth knowing: 14-day free trial. Includes up to 300 SMS and 3,000 email credits per location per month, review monitoring across 100+ sites and surveys. Multi-location is $60 per location per month for 2-10 locations. Annual billing saves 20%.
Sprout Social
Compared with Birdeye: Paid social suite with review and inbox tools, broader than Birdeye for social publishing. You lose listing-level review automation, so it fits a marketing team that already runs social accounts.
Price: Paid from $79 per seat/month, billed annually ($99 billed monthly), Essentials (Sprout Social pricing, checked 2026-10-22).
Platforms and license: Web. Proprietary.
Best for: Social publishing plus reviews.
Which one to pick
- Your business has one Google listing: Google Business Profile
- You want reviews on a public site: Trustpilot
- You want texting and reviews in one tool: Podium
- Your marketing team already runs social: Sprout Social
Limits of this review
Docs-only for Google Business Profile, Trustpilot, Podium, GatherUp, Sprout Social: we did not install or run them, so feature claims come from vendor pages and we did not test import from Birdeye. Vendor prices and free limits change; confirm on the linked pricing page before you buy or migrate.
Related guides
More in Customer Support & Help Desk
All Customer Support & Help Desk alternatives →Sources
Kevin Fan
Kevin Fan is a SaaS founder. He runs Free Instead Of, which tracks free and open-source alternatives to paid software and checks each price and free-plan limit against the vendor's own pages.
Methodology
Based on official pricing and product pages checked 2026-10-22: Birdeye, Google Business Profile, Trustpilot, Podium, GatherUp, Sprout Social. Prices, free limits and licenses are the figures shown on those pages on those dates. No tool on this page was installed or run. No accounts were created.